Q: How often do updates usually come out?
A: Updates to our SaaS platform and our Inside platform are
slightly different. Our development team uses continuous integration on
SaaS to deploy new code multiple times a day, once those changes have
been fully tested in a dev environment. This allows us to respond to
bug reports quickly and provide new features constantly.
Each week on
Friday afternoon, a change freeze is put in place, and all code changes
in SaaS from the prior week are entered into an incorporation. These
updates are rolled into new packages, and the incorporation is promoted
on the following Monday. Release notes for each week are also available
to describe the new changes.
Q: How do customers usually test and stage updates?
Some customers may choose to update
frequently to stay on the latest code, while others may wait until there has
been user acceptance and a change control request has been approved. A
UAT environment can be set up as a separate instance from your main
production instance in order to test and stage these changes.
Q: How are customers notified about updates?